Inbound Call Management

Maintel’s inbound call solutions allow clients to take control of their incoming calls to ensure calls are answered quickly, efficiently and by people with the right skills to handle the call.

Our inbound platform allows clients to view call statistics on-line such as the number of calls received, the number of calls lost and the time taken to answer incoming calls.

Our on-line portal also allows clients to change the routing of incoming calls in real time which makes the use of Inbound numbers ideal for Business Continuity.

We are able to provide inbound functionality on both Non-Geographic numbers (0800, 0845, 0844, 0871 etc) and on Geographic numbers and can provide brand new numbers or take over existing numbers from other telecom providers.

Typical uses for Maintel Inbound Numbers include;

• Creating a Nationwide presence
• Improving Business Continuity
• Routing calls to the correct site or department
• Recording incoming calls
• Generating revenue from incoming calls
• Monitoring the effectiveness of marketing campaigns
• Collating statistics on incoming call handling

Contact our team on 0844 871 1122 or use the online enquiry form to discuss your requirements.