Case Study

Durham County Council

Durham County Council is the local authority of County Durham in North East England.

It is one of the largest local authorities in England, with a population of over 500,000, and approximately 15,000 employees. It is headquartered in County Hall in Durham.

In 2010, Durham County Council issued a tender for an integrated telephony platform solution for the newly-created unitary authority, selecting Maintel. The two partners subsequently embarked on a long-term transformation project which continues to this day, with Maintel awarded a new support contract in 2015. The long-standing relationship has not only allowed the Council to meet the communication needs of its staff, but to also offer a breadth of new partner services as a result of Maintel’s technology.

Further reading

City & Guilds video case study

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PZ Cussons video case study

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