ICON Contact has been designed by our experts to deliver a flexible, omni-channel contact centre that can be shaped to suit the needs of your business and your customers. It's a hosted, enterprise class Contact Centre as a Service solution, combining the flexibility of the cloud with the features of a highly capable on-premise solution.
ICON Contact can be shaped to suit you. Simply select what you need from a large suite of hosted contact centre and unified communications applications, and we'll handle the management and support. You can tailor the service to achieve your desired business outcomes, such as having the agility to respond to changing customer needs, achieving compliance or providing a quality service at the optimum cost.
As it's a managed service, we handle the technology, integration, support and refreshes for you. It’s simple, cost effective and incredibly flexible.