Do enterprise attitudes towards change need to change?
We’re all familiar with the scene where the leader stands in front of the business and describes the change that needs to happen – although 100% of the audience nod, 80% agree and 20% know the change is going to happen to them! Invariably with change jobs will go or be moved out from the ‘doing’ parts of the organisation, but everybody else in a ‘corporate’ function feels secure.
Of course this is a gross oversimplification (and possibly unfair) but is it really that far from the truth in many instances?
As consumers we’re ruthless in our pursuit of best value, rarely thinking of buying a locally produced product for the sake of a fellow citizen. We’re driven variously by price, function, reputation or image.
Yet within a business, this can all be turned on its head when those non-manufacturing / delivery functions are challenged.
Contrast this attitude with a micro SME, like my friends heating and plumbing firm. He works on his smart phone and his laptop from the cab of his impressively equipped mobile office, using any technology and app he can to ensure his business runs in the most effective way. This means online bookkeeping for bought and sales ledgers, general accounting, contractor payments, invoicing and the like. It means ordering from suppliers on the go, paying subbies, EPOS devices to aid cash collection for consumer work and more.
If he were a large corporate, he’d be a doyen of the ‘lean’ six sigma brigade - except of course he doesn’t employ people to make processes better (that should have been built right first time).
Of course as organisations grow they bring work in house because the economies of scale dictate it. But in time the foundations of those economies of scale can shift and vested interests take over to protect them.
Today’s rate of change in technologies has seen a reversal of the old rules. Today we’re often more likely have access to better technology at home than in the office. Moreover at home its auto updated, wrapped in a no quibble service contract and likely to be less than two years old. At work … well you can calculate that your employer is probably paying down your laptop at 50 pence per day over 4 years. Enough said?
So where’s all this leading?
Just to a simple question: Why wouldn’t you check to see if your business could operate better if it took its fixed and mobile unified communications technology and services (including provision, management and security) from a modern managed services provider?
Just don’t ask your corporate IT staff for their opinion first…