Avaya

Avaya is a global leader in enterprise communications systems, providing Unified Communication, Contact Centres and related services to leading businesses and organisations around the world. Enterprises of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, customer service and competitiveness.

Unified Communications

Avaya Aura®

Avaya Aura® is the core communications platform supporting unified communications and contact center solutions for midsize to large enterprises. It extends Communication Manager and enables SIP-based session management with innovative capabilities.

• More about Avaya Aura

Communication Server 1000

This server is a tightly integrated access element of the Avaya Aura® communications platform. The Avaya Communication Server 1000 is a full-featured IP-distributed telephony communications system. It provides the benefits of a converged network, with consolidated routing, dial plan, and system management.

• More about Communication Server 1000

Small & Medium Enterprise

Business Communications Manager

Business Communications Manager is the award-winning Linux based IP/TDM PBX convergence system for small and medium enterprises. It offers one common feature-rich software stream on both the Business Communications Manager 50 or Business Communications Manager 450 platforms.

• More about Business Communications Manager

IP Office

Built from the ground up specifically for small and medium-size businesses, IP Office delivers the communications capabilities big businesses are used to—with the elegant simplicity and ease of use small businesses consider a "must have."

• More about IP Office

Contact Centre

Avaya Aura Contact Centre

Avaya Aura® Contact Center allows organizations to leverage real-time and historical information to deliver seamless, context-sensitive customer care. It facilitates communication via voice and multimedia channels, so businesses can deliver service on their customers’ own terms.

• More about Contact Centre

Messaging

Avaya Aura® Messaging

Give users a rich set of features including a voicemail toolbar for email environments, speech recognition for names, and speech-to-text conversions

• More about Aura Messaging

Modular Messaging

Modular Messaging keeps messages accessible anytime, anywhere from a wide array of devices including phones, fax machines, and PCs. This flexibility enhances employee productivity, helping to improve customer satisfaction, lower costs, and drive revenue.

• More about Modular Messaging

Collaboration

Avaya Flare™

Delivered on the Avaya Desktop Video Device, the Avaya Flare™ Experience offers quick and easy access to real-time communications and collaboration tools. Capabilities include desktop video, social media, audio/video/web conferencing, multiple directories, presence, instant messaging, and contextual history.  It eliminates the need to use different interfaces and different directories to communicate across various types of tools.

• More about Avaya Flare
• More about Avaya Aura Collaboration Server