Call Recording

Most companies conduct a lot of their business over the phone. With a call recorder you can record and replay all telephone calls, enabling you to verify important call information or improve customer service through better employee awareness and management.

Using call recorders to capture all the calls that your business makes, ensures you conform to legal requirements in relevant markets (i.e. financial) and can assists in the training and development of our employees.

Maintel can provide cost effective solutions with easy and fast access to recordings, as well as simple expandable modules to ensure the solution can grow with your organisation and to meet any changes in it technology infrastructure.

Solutions are tailored around individual company requirements with the benefits of scalability to allow for your company expansion.

Maintel's range of call recorders have fill integration with the majority of systems, allowing a greater flow of information relating to calls that can be used to start and stop calls and add details to the call database.

Comprehensive security systems ensure the right people have access to calls and this can be set as tight or as loose as required.

Contact Maintel on 0844 871 1122 or use the online enquiry form to dicuss how call recording can help capture those important calls and enhance your customer service.