Ensuring your solutions are always-on, and always delivering
Give your customers the confidence that their communications estates are not only available, but subject to the same service levels, quality and rigorous checks that you deploy across other areas of their business. By building Maintel’s managed services in to your customer propositions, you can not only ensure your customers’ core infrastructure and applications are actively maintained and supported, but that they’re being fully optimised and delivering benefits and ROI across the business.
Experts in managing legacy infrastructure and new deployments
Maintel’s managed services span four distinct areas:
Support services – maintenance and reactive support, typically demonstrated by ticket management within an SLA and first and second line support from our Network Operations Centre.
Operational services – software updates, monitoring and proactive support, alarm management and provisioning, typically demonstrated by availability and/or uptime.
Business services – cost management, supply management, security and policy implementation, and regulatory oversight such as PCI compliance and implementation.
Insight services – providing customer insights and opportunity identification through snapshot audits, short-term analysis and ongoing monitoring of entire ICT estates across multiple manufacturers and geographies.
Our expertise across the spectrum allows us to support both legacy infrastructure and newer deployments.
The benefits of Maintel managed services
Accessing Maintel’s managed services unlock a range of benefits, including the ability to:
Differentiating your proposition
Maintel’s insight services are an integral part of our managed service delivery, providing unparalleled visibility across you customers’ communications estate. Armed with this data and our insight reports and recommendations, you can demonstrate real ongoing value, highlight trends, issues and concerns to your customers and provide qualified opportunities to your sales team.
Our insight services help you differentiate your proposition by: