0844 871 1122

Report a fault

Opening Hours

Maintel's Customer Service desk is available 24 hours 7 days a week and you can contact us via phone on 0844 871 1122 or via email to service@maintel.co.uk.

You can also log calls and enquiries through Maintel's online fault management system Webcall; www.maintel.co.uk/webcall. All methods are treated identically when processed by our customer service desk

One point of contact

All support calls and enquires are managed by Maintels customer service desk from managing contact with third parties, including updates, resolutions, remote diagnostics and onsite support. With only one number and one email address, Maintels service desk creates simplicity in one point of contact.

Faults are managed through Maintel's customer management system, which issues fault references and automatic updates to ensure you are always kept up to date with the status for any outstanding issues.

Service delivery is key to Maintel; our experienced call handlers are committed to delivering service excellence and we continuously monitor our performance to ensure high quality, stability for our customers and building strong relationships.