Maintel's Converged Monitoring is provided as a managed service and has been designed with you mind. Maintel have invested in state-of-the-art-technologies including the installation of a Network Operating Centre (NOC] at our Head Office, giving you the benefits of a comprehensive Converged Monitoring service. Maintel's suite of Converged Monitoring utilises Vendor knowledge Modules (VKMs) which enable us to interpret alarms and interact with communication platforms, routers, servers and applications to provide service levels for system availability and functionality to various internal stakeholders.
With Maintel Converged Monitoring, alarms will be automatically sent to our team of trained engineers who will start to work on the associated issue. In many cases you may not have even noticed the fault, our service is truly proactive. Whether that means alerting you to issues before they come problems, responding in real time to maximise performance or providing analysis and reporting, you need to obtain best value on your investments.
Entirely bespoke and delivering three levels of service to meet your needs. Whichever level is right for your business, Maintel will work with you to ensure the you choose is mapped to your business processes to ensure that when a problem occurs we have immediate visibility of the impact this has on your business. This provides real business benefits as Maintel Converged Monitoring provides visibility of what services are affected and the impact on the users who rely on these.
Another way Maintel is helping our customers optimise their investment and enhancing service delivery.