Managed Services

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At Maintel Partner Services, we:

Make sure you can deliver – Maintel Partner Services gives you the capabilities, communications expertise and coverage to ensure you can always meet customer demand. Our leading consultancy and high volumes of skilled resource spans the ICT spectrum, enabling you to plug skills gaps and become a truly one-stop-shop, extending your portfolio and increasing share of wallet.

Help your customers achieve real business transformation – because we’re vendor agnostic and deliver independent services and solutions, we can help you design bespoke offerings that aren’t confined by technology partners. This means you can offer your customers real opportunities for value-driven business transformation – not just supply technology to get the job done.

Aren’t limited by technology, so you’re not either – our expertise across Gartner’s magic quadrant means we can add value to all aspects of your deployments. Our unparalleled portfolio depth sees us cover more than 70 different vendor products to the highest accreditation and compliance levels, all backed up by a fleet of skilled engineers UK-wide. This means we can help you say ‘yes’, every time.

Go beyond infrastructure – by focusing on business outcomes and applying expertise across the sales and delivery cycle, we help you devise and deliver innovative, end-to-end solutions and support that help your customers optimise their ICT investments, realise business goals and stay on the front foot as business needs evolve.

Help you stay in control – whether it’s securely migrating and maintaining multi-vendor legacy technology, delivering managed services on your behalf or giving you greater control over sales opportunities, Maintel Partner Services makes sure you’re always in the driving seat. Our flexible deployment models and choice of finance models, meanwhile, give you the freedom to work on your terms – all while delivering the best possible service to customers.

Managed Services

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Managed Services

Modern communications technologies empower organisations to become extremely agile, flexible and responsive. But keeping your people connected and effective is an incredibly complex task. 

 

 

 

Designed by us, built for you

We work with you to understand your strategic goals and identify where and how ICT can help you achieve that goal. 

Our vendor neutrality and market knowledge to design technology solutions that encompass UC and contact centre components, including fixed and mobile connectivity and adjunct services and security. This enables your clients, staff and suppliers to connect how and when they need to. 

We deliver this technology either on your premises, in data centers or a combination of the two, integrating or transitioning your existing infrastructure as appropriate.

 

Helping to optimise your ICT investments

Support services

Maintenance and reactive support, typically demonstrated by ticket management within an SLA and first and second line support from our Network Operations Centre.

Operational services

Software updates, monitoring and proactive support, alarm management and provisioning, typically demonstrated by availability and/or uptime.

Business services

Cost management, supply management, security and policy implementation, and regulatory oversight such as PCI compliance and implementation.

Insight services

Providing customer insights and opportunity identification through snapshot audits, short-term analysis and ongoing monitoring of entire ICT estates across multiple manufacturers and geographies.

Have you ever considered the possibility of mobile managed services?

Maintel’s managed mobility services help businesses remove the complexities created by a mobile workforce, building integrated, fully managed enterprise mobility solutions that enable mobile workers to be productive and efficient wherever they are.

Mobility Services NHS

Our expertise across the spectrum allows us to support both legacy infrastructure and newer deployments.

Insight Services

Maintel’s Insight Services draw on our extensive knowledge to provide customers with a comprehensive review and set of recommendations around the performance and configuration of their communications infrastructure, connectivity or platforms. Currently these services extend from telecoms expense reviews through security risk analysis to UC platform performance.

Get more from your legacy estates

We provide continued support for legacy technology, either on a long-term basis or as part of a transformation plan. We enable you to bring existing support in to contract, reducing time to cash and removing competitive threat.

Find out more from our blog:

Explore our Managed Mobile Services

 

 

 

Managed Mobility Services

 

 

 

Managed Network Services

 

 

 

ICON Mobilise

Managed Services

Our managed services give you a mixture of commercial, operational and technical benefits. By focusing our attention on operating and managing your communications systems, you can dedicate your attention to maximising the return your business gets from those systems.

Your trusted digital transformation partner

Keeping your people connected and effective is an incredibly complex task. Maintel’s managed services help you deliver effective and reliable communications, without any of the responsibility and risk of managing them yourself.

 

By building Maintel Managed Services in to customer propositons you can extend the reach of their portfolios and ensure customers’ core infrastructure and applications are actively maintained and supported.

 
Experts On Demand

next-generation managed and professional services

Your customers need to know that their communications estates are not just available, but subject to the same service levels, quality and rigorous checks that you deploy to other areas of their bsuiness. 

 
 

Maintel Partner Services Managed Services expertise

Our managed services give you a mixture of commercial, operational and technical benefits.

 

Our areas of expertise include unified communications, contact centres, networks, mobile and flexible working, and supporting the underlying infrastructure you need to deliver these services.

 

Share Price

To make sure we’re constantly adding value to your business, we set out clear SLAs in our managed service agreements.

 

Explore Maintel Partner Services

 

 

 

Partnering with Maintel

 

 

 

ICON Cloud Services

 

 

 

Solutions Building

Have a Question?

Our expert team is readily available to help with any questions you may have.