0844 871 1122

Quality Policy

The Quality Manager developed this policy with the Management review team and it is our statement of intent for our Quality management system.

Maintel is committed to their strategy of placing quality at every stage of their business. Maintel will endeavour to use the following strategy throughout their business.

Maintel senior management endeavour to inspire and lead all its employees with various media and communication styles and activities to achieve a company wide system of continually improving quality, making sure all employees are involved in the aim of the highest standards achievable.

Strategy

Maintel will endeavour to use the following strategy throughout their business.

Maintel senior management endeavour to inspire and lead all its employees with various media and communication styles and activities to achieve a company wide system of continually improving quality, making sure all employees are involved in the aim of the highest standards achievable.

The Quality Process

In line with our Quality manual and by using key performance indicators and quality audits to measure and continually improve our performance throughout the company, always with customer satisfaction and commitment to service in mind.

Customer Care

Maintel endeavour to focus on customer needs and experiences to help offer the best possible service with competitive prices and to satisfy customer needs at all times. We have a customer complaints system for when things may go wrong and in line with this we operate a charter for excellence in service.

Social Commitment

Maintel actively operates an Environmental Policy throughout all areas of their business to enhance employees and the community at large. As a member of the British safety council we have a pro-active safety culture and Health and Safety policy for all employees and contractors.

Quality Certification

The British Standards Institute (BSI) as meeting the requirements to ISO 9001-2000 has independently assessed our quality management system. This is an assessment undertaken on a continual basis. Our certificate number is FS00953.

Eddie Buxton
Chief Executive Officer