Maintel Voice & Data Limited is a subsidiary of Maintel Holdings Plc, a profitable and financially secure AIM listed company.
Maintel Voice and Data Limited uses several carrier networks to offer businesses a range of voice and data services. This code of practice gives existing and prospective business customers an overview of the company and its policies. Maintel is service-driven and committed to providing outstanding customer service.
Maintel Voice and Data
61 Webber Street
Telephone call traffic
We offer business clients an alternative to BT for their telephone calls offering competitive call rates and enhanced billing and call reporting solutions to assist with cost control and reduction. Our call traffic services can be accessed over BT telephone lines, our own lines or by direct connection to one of our other carrier partner networks.
Telephone line rental
We are able to provide line rental at a minimum 10% savings compared to BT standard line rental prices. We can transfer existing BT lines to ourselves and install new or additional lines as required.
Our Non-Geographic numbers allow businesses to take control of their incoming calls. We provide a full range of 0845 (local rate), 0800 (freephone) and 0870/0871 (national rate) numbers. We also provide Premium Rate Number services.
Broadband and data services
We offer business class, voice-ready Broadband service to link customers sites to each other or to the Internet. We also provide leased lines and robust VPN solutions.
Ordering a service
All services may be ordered from our sales department using the contact details above.
Cancelling a service
Services may be cancelled, subject to minimum contract period, by contacting our support department as detailed above.
Reporting a fault
Faults should be reported to our 24 hour Service Centre on 0844 871 1122 and will be responded to in line with the contractual response times and service level agreements for the relevant service.
We routinely monitor clients' call patterns to look out for potential fraud and to protect our customers from consequential losses. We reserve the right to suspend service without notice if fraud or illegal activity is suspected.
In the unlikely event that you are unhappy with any aspect of our service please do not hesitate to contact us and let us know.
Please call our support department on 0844 871 1122 or email email@example.com
If you are not satisfied with the way that your complaint has been handled please ask for the issue to be escalated as follows;
1st point of escalation - Ruth Bowdery (Service Desk Manager)
2nd point of escalation - Chris Daffin (Network Solutions Director)
3rd point of escalation - Eddie Buxton (Chief Executive Officer)
Independent Complaints Advice
If after escalating your complaint as above you remain dissatisfied you may refer the matter to an independent adjudicator.
Maintel Voice & Data Ltd is a member of the Office of Telecommunications Ombudsman (OTELO).
OTELO will take details from both you and Maintel Voice & Data and will make a decision based on the evidence presented to them.
OTELEO can be contacted at PO BOX 730, Warrington, WA4 6WU.
Tel: 0330 440 1614 or 01925 430049
Other contact details
OFCOM (Office of Communications)
2a Southwark Bridge Road
OFCOM is the main regulator for the UK Telecoms industry.
4 Maguire Street
Tel: 020 7940 7474
PhonepayPlus regulate all Premium Rate Services