Maintel was founded in 1991 as a maintenance provider to the channel and has grown to become one of the largest independent maintainers in the UK, supplying managed and professional services to over 10,000 customer sites nationwide.
Nearly half of the customer sites we maintain are through partnerships with companies who recognise the value of subcontracting managed and professional services outside their own skill sets. We have achieved this position by driving the best value we can in the current market in offering our customers high quality service at a competitive price.
Our objective is simple: one point of contact for all our customers' telecoms needs providing everything from systems maintenance, consultancy, equipment sales to pre-sales, project management, engineering and training.
With almost 300 engineers nationwide, Maintel can support its customers no matter where they are:
- Full UK-wide coverage across multiple technologies
- Multi- product skilled and security cleared engineers nationwide
- A single point of contact & ownership for fault resolution
- Efficient online fault reporting and tracking tools
- Integrated teams of sales, engineering and service support
Offering stability and reliability
All Maintel’s outsourced services are governed by Service Level Agreements (SLAs) which guarantees the levels of service we will deliver to our customers. A dedicated account and service management team is focused and targeted on delivering these agreed SLAs.
Strengthening customer relationships
With the support from Maintel you are able to offer extensive services to your existing customer base and explore opportunities to take on business you have previously been unable to, due to restricted resources or vendor solutions you are unable to cover in house.
Grow your customer base and protect your existing customers:
- Take on new business you have previously been unable to;
- Build stronger relationships with existing customers through cross selling; and
- Lock out the competition; providing complete services to your customers.
One point of contact
Maintel offers you one point of contact and one point of ownership for any fault resolution. Our ability to maintain multi vendor estates ensures that we can take full ownership of the process, regardless of the system, and ensure faults are resolved within agreed service levels and with minimum disruption to the customer.
Our knowledge and experience to take on any size project, enables customers to rationalise the number of partners they work with and provide a seamless service regardless of what vendor equipment they choose.