Maintel’s values live in its people. Read more about our purpose in our approach to see what we believe in. Here’s a little about the people who are delivering it.
A high level of practical and consulting skill; close relationships built on mutual respect with customers and solution partners; a commitment to realising a business vision through the transformative power of technology. These are just some of the things that define Maintel people.
Any group of over 700 people is likely to be a diverse bunch of personalities. Well we’re no different. Our highly skilled, expert team are led in common purpose by an experienced management team focused on continuing our strong market growth, and upholding our reputation for excellence.
Chief Technology & Strategy Officer
Since joining the business in May 2016, Rufus is responsible for overseeing three key aspects of the business: Maintel’s product and service offering, in-house product development, and go-to-market strategy. Prior to his current role, Rufus was CTO at Azzurri Communications and was previously Managing Director of Callmedia.
Rufus is recognised as an industry expert in his field and is a frequent conference speaker, contributing regularly on the subject of the future of the telecoms, UC and contact centre markets.
Group Operations Director
James brings to the table years of experience in the industry in leadership roles. What drives him is business success based on happy customers and happy staff. For James, clear communication matters. Brutal honesty should never be far from the surface. For him, the secret behind Maintel professional services is removing uncertainty and thinking of all of the angles; “knowing our onions”. The desired outcome for a successful transformation is not fireworks but seamlessness and serenity, and the confidence to do more.
Director of Sales Operations
If there’s a ripe new technology to perfect and exploit, then Dan’s onboarding process already has it mapped in. Nothing gets by his eagle eye for detail, including any opportunities to prepare customers (and especially their user communities) for positive change. Dan joined the Maintel team as part of the acquisition of Proximity Communications, where he presided over some award-winning and record-breaking solutions. But he’s about more than technology; an out-and-out people person who loves consulting and believes that trust is earned and real relationships take time. He’ll always opt for the long view over quick-wins, by scrutinising which technology nuts and bolts can deliver true transformation, and translate into tangible business benefits.
Contact Centre Consultant
Christine’s troubleshooting skills and consultative instincts have brought immeasurable benefits to some extremely impressive multinational corporations. At Maintel she’s our oracle for all things ‘Workforce Optimisation’, and routinely pieces together fractured processes to empower enterprise contact centres to deliver excellent customer experiences that prove profitable and sustainable. Based wherever in the world she needs to be, Christine believes that no one should struggle to find the answer when they can ask an expert. But she’s equally passionate about equipping her customers to become autonomous, providing a solution that will grow with their business and digital world we live in; giving them the insight “to do it better”.
John was appointed chairman of Maintel in 1996. He also chairs or
acts as a non-executive director of several private companies in investment management, telecoms and media and is a consultant to Herald Venture Partners. John’s earlier career was spent in equity investment and broking where he held various senior positions including Head of Equities at Bankers Trust and co-founder and executive chairman until 2011 of the Link Group, acquired by ICAP plc in 2008. He is a Fellow of Merton College, Oxford and a trustee of several charities in which role he serves on a number of investment committees.
Chief Executive Officer
Eddie has over 20 years’ experience in the telecommunications sector and was appointed Chief Executive in February 2009. He joined Maintel from Redstone Plc where he was Managing Director of the telecoms division. Prior to that Eddie was Business Customer Director at
Centrica Telecommunications (Onetel) which was successfully sold in 2005 to Carphone Warehouse, and held Sales Director roles at ntl and Cable & Wireless.
Angus co-founded Maintel in 1991 and was the Group Sales and Marketing director until this role was assumed by Stuart Legg in late 2014. He now focuses on finding larger organic and inorganic opportunities as well as maintaining the relationships with our larger partners and the overall development of Maintel. Angus is also a non-executive director of Nasstar plc, an AIM Listed hosted desktop provider.
Group Integration & Transformation Director
Kevin was appointed to the Board on 1 January 2014. He joined the Group in June 2010 and has been a director of the main trading company, Maintel Europe Limited, since December 2011. He has worked in the communications and IT industry since 1981, holding senior operations and general management positions with Genesis Telecommunications, Xpert Communications, Redstone and Westcon Convergence, with a focus on improving business operations, efficiencies, process and customer service.
Sales and Marketing Director
Stuart has been the group sales and marketing director of the Company since October 2014 and has over 23 years’ experience in the telecommunications industry, focusing on delivering applications for the Nortel, CISCO and Avaya portfolios. Stuart was a part of the senior management team who sold Mettoni to Enghouse in 2010 and was a board member of Proximity prior to its acquisition by the Company in 2014.
Chief Financial Officer
Mark is a Chartered Accountant having qualified with Price Waterhouse (now PwC) in 1988. He has extensive operational and commercial experience across fast-moving consumer goods, retail, construction and rental sectors. Previously he was group finance director at Livingston Ltd. During his time there, he assisted in a successful sale of the business to a PE-backed acquirer. Prior to Livingston, Mark was group finance director at Brogan Group for 5 years and has held senior finance positions with Oriflame Cosmetics SA and Pitney Bowes Ltd.
Annette was appointed to the board on 30 June 2014. She is also a nonexecutive director on the board of IPSE, the Association of Independent Professionals and the Self Employed, a director of Women in Telecoms & Technology (WiTT) Ltd and a member of the Advisory Board of the National Media Museum. Annette undertakes
corporate finance advisory work with AHV Associates LLP and previously held the positions of Global Head of Telecoms Business Development at ING Barings, Managing Director of XchangePoint Holdings Ltd and she was a Senior Partner at the PA Consulting Group.
Nicholas has extensive experience of working with growing organisations, principally in the media and communications industries. He has worked as a consultant and in-house, in both an executive and non-executive capacity and has held senior positions in both private and public businesses and in the not for profit sector. He is also non-executive chairman of Linstock Communications, a public relations consultancy.