Retail

An evolving retail landscape

The way consumers interact, shop and communicate with retail brands has seen unprecedented change in the last decade as the traditional retail model continues to evolve. This leaves retailers facing the challenge of driving in-store footfall, maintaining customer loyalty in an increasingly competitive landscape, bridging the gap between bricks and mortar and online and providing a consistent customer experience across channels.

Unparalleled expertise

Maintel has delivered fully managed communications services into some of the UK’s most recognised high street stores and ecommerce sites.

We help retailers address these challenges by connecting people, technology and processes to deliver customer experiences that give a real competitive edge.

At Maintel we’ve:

  • Implemented multichannel contact centres for some of the UK’s biggest retailers
  • Worked with over 50 leading UK retailers
  • Delivered services across over 7,000 stores across the UK and Europe

Solutions that innovate

Our cloud services, Wi-Fi, data networking, networking for cloud, contact centre, telephony, hosting, and security-as-a-service help some of the UK’s best-known retail brands add value at every customer touchpoint, delivering and managing integrated solutions that help retailers:

  • Consolidate infrastructure and link back-end technology with point of sale
  • Bridge the gap between digital and physical presence with holistic, multi-channel solutions 
  • Gain actionable business insights with mobility, footfall tracking and customer recognition technology
  • Better manage customer data and achieve a single customer view
  • Better meet PCI compliance regulations
  • Link up suppliers, stock management and logistics 
  • Keep operational costs as low as possible 
  • Automate avoidable contact to increase efficiency
  • Create opportunities to cross-sell and up-sell

 

 

Case studies
Hilary’s Blinds logo Beaverbrooks logo Ultra Finishing logo