Hospitality

Turning change into opportunity

Change is a constant in the hospitality sector – whether online bookings, third party referral sites or challenger brands eating market share, organisations in this industry have to constantly evolve and innovate in order to win and retain customers.

This leaves businesses facing mounting pressure to ensure the service they deliver is first-class service at each and every interaction – and that back-end systems and technology are capable of supporting this.  

Communication technology experts

Our flexible deployment models help businesses become more agile, leaving you better placed to respond to changing customer needs. We offer a full spectrum of integrated communications services to connect all parts of your business, joining up new and legacy technologies to create seamless solutions that work. Our services include:

  • Hospitality-specific applications to better manage guest services
  • WLAN solutions, including customer capture for targeted services and marketing
  • Cloud or on-premise voice and contact centre solutions for improved customer service
  • Fully PCI compliant services for secure payment processing
  • Managed data network connectivity services
  • Migration of legacy on-site ISDN to SIP services

Driving efficiency and ROI

We’re experts in customer engagement solutions, whether back office, reservations system or front of house. Our services ensure you can deliver a first-class guest experience with every interaction, and truly differentiate your offering in a price sensitive marketplace.

Our fully managed services have enabled hotels, restaurants, venues and more to:

  • Maximise revenue per available room 
  • Keep operational costs as low as possibleConsolidate disparate systems into a single, easy-to-manage solution 
  • Easily train and retrain staff