Solution Design Specialist

Solution Design Specialist

JOB TITLE: Solution Design Specialist
LOCATION: Home Based

Role Overview & Purpose

The Solution Design Specialist’s primary role is to take responsibility for the overall high-level design of customer solutions and provide a trusted advisor relationship to key accounts. 

Job Accountabilities


  • Customer requirements gathering and analysis
  • High level solutions design for small or medium projects
  • Presentations
  • Technology demonstrations
  • Technical ownership of bid responses
  • Production of proposal/technical documentation, schematics, bill of materials etc
  • Working as part of a team responding to RFP, ITT, RFI or very large transformation projects

Post Sales

  • Provide support to the Project Management and professional services team during the project kick off cycle
  • Act as customer liaison for future requirements

Key Challenges

  • Exceptionally strong customer facing skills
  • A commercially aware, consultative approach to customer interaction
  • A strong and developed ability to understand customers' business requirements and translate those in to a compelling technical solution
  • Exceptional presentation skills
  • Ability and willingness to adapt to changing technologies
  • Ability to work on own initiative or as part of a team
  • Excellent attention to detail
  • Self-motivated, responsible and accountable

Required Skills

  • A thorough, Unified Communication, Collaboration and Contact Centre applications knowledge is required. Multi-vendor product knowledge is desirable in order to offer a true "Trusted Advisor" consultancy service. A high Microsoft Visio and Office suite competency is also essential.

An advanced understanding of the following technology area is required:

  • At least 5 years of design experience with Avaya Enterprise Team Engagement (UC) and Avaya Customer engagement solution (CC) in an enterprise architecture model. Preferably a certified voice professional to APDS level.       

An intermediate understanding of the following technology area is very desirable:

  • TCP/IP, OSPF, MPLS, Switching, Routing
  • Networking technologies: LAN, WAN, WLAN, Firewall, etc.
  • IP Telephony Protocols (SIP, H323 etc.)
  • Cloud Delivery models

Any understanding of the following technology/Service areas would also be advantageous:

  • Legacy Nortel solutions: CS1000, Meridian, CallPilot, AACC  (AML/MLS)
  • Mitel MiVoice business or Cisco UCM
  • Avaya IP Office
  • Call recording and workforce management solutions applications, preferably Avaya WFO
  • Virtualisation, experience with VMware/Hyper-V systems and software
  • Managed Services definition and service wrap


To apply, please send your CV to