Senior Billing Analyst

Senior Billing Analyst 

JOB TITLE: Senior Billing Analyst
DEPARTMENT: Telecom Expense Management
FUNCTION: Operations
LOCATION: Heathrow

Job Purpose Statement:

  • Dealing with financial information for the client's payments and validating telecom`s invoices from various suppliers for BA in UK, USA and Canada.
  • Work alongside the TEM Manager, with daily operation and administration duties, Invoice signing as required by the line manager.
  • Managing the department when required, assisting the training and mentoring of junior colleagues.
  • Processing reports for the customers as required.
  • Adhoc duties as required either by the customer or line manager.
  • Assisting and supporting billing process department, ensuring hundred percent achievements in billing collections,
  • Checking invoices has been paid, filling and particularly during month end close and other busy periods.
  • Other duties as and when requested.
  • Office cover to be provided 8am to 5:30pm.
  • Out of hours cover to be provided to 10pm when required.

Job Accountabilities:

  • Validating invoices against BA database.
  • Ensure confidentiality in all aspects of billing actions and handling responsibilities of merging billing records and report income projections to management team.
  • Contacting clients and suppliers regarding payment investigation
  • Issuing billing adjustments
  • Dealing with problematic invoices
  • Delivering reimbursement checks and performing data entry.

Key Challenges:

The role can be relatively demanding, especially when dealing with multiple expenses in a timely manner:

  • Being able to match financial totals and receipts.
  • Handling invoices and endorsements.
  • Interacting and solving customers' issues all have time targets.

Specific Job Knowledge, Skills and Experience:

Skills and Abilities

  • Strong and proven customer service skills
  • Passion and desire to make a difference
  • Ability to build great relationships quickly and effectively
  • A team player
  • High levels of attention to detail and accuracy
  • Time management skills
  • Excellent written communication and numeracy skills

Job Knowledge

  • Ability to deal with customers and drive suppliers autonomously in a professional, efficient manner.
  • Essential to be able to work with multiple supplier portals and in house systems and tools.
  • To be able to work unsupervised, on own initiative and be highly organised and self-motivated.
  • To maintain the highest levels of quality and attention to detail at all times.


  • Experience of MS Excel and MS Access to an Advanced Level is essential to assist the team in making improvements to existing process.
  • Experience within an accounts or billing role

To apply, please send your CV to