Project Management Office Administrator

Project Management Office Administrator

JOB TITLE: Project Management Office Administrator
DEPARTMENT: Professional Sevices
FUNCTION: Operations
LOCATION: Home Based (This role is flexible but regular travel to the Maintel Offices and Client Sites is required)

Job Purpose Statement:

To provide day to day support for the project management team with resource allocation, customer communication, reporting and project administration.

Job Accountabilities:

 To be accountable for assisting the project managers in the delivery of customer projects within Maintel from sales handover through to sign-off at completion including;

Project Acknowledgement and set up:

  • Upon receipt of new orders in to the projects team PMO puts in a  holding call to the customer advising that project is in progress
  • Work with Sales Support and account teams to capture outstanding information such as EGBs and customer requirements/timelines
  • Arrange PM allocation (where possible)
  • Arrange internal kick date and align the AM, Pre-sales and lead engineer (if possible)

Equipment and circuit ordering:

  • Engage with purchasing for equipment or third party PO creation
  • Engage with Provisioning team for circuit orders
  • Collate NNI information for ICON deployments
  • Engineering resource booking

Focal Point administration:

  • Set Up Invoicing Schedules
  • Set Up Forecasting schedule
  • Add customer requires dates into Focal Point
  • Set up project folder structures within Share Point
  • Day to day project management support

Key Challenges:

  • To assist with the delivery of project scope within cost budget, maximise project profitability and provide change controls during the project
  • Work alongside project managers and financial teams to ensure project billing is completed in a timely manner
  • To ensure that customer queries are dealt with efficiently

Specific Job Knowledge, Skills and Experience:

Skills and Abilities 

  • Scheduling of project resources
  • Customer communication driven written and verbal skills
  • Attention to detail
  • Report creation
  • Task Management
  • Quality Management
  • Meetings Management
  • A Sense of Humour

Job Knowledge

  • Good understanding of Maintel project tools and documentation

Experience

  • 2 to 3 years in customer facing roles within IT or more specifically a Unified Communications environment

To apply, please send your CV to HRTeam@Maintel.co.uk.