Logistics Coordinator

Logistics Coordinator

JOB TITLE: Logistics Coordinator
DEPARTMENT: Transition Services

Job Purpose Statement:

Stock Management

  • Confirm all items are booked in accurately and in a timely manner onto the Focal point/Kingfisher systems
  • Communicate any inaccuracies by feeding back to the purchasing team/suppliers
  • Review and action outstanding queries in terms of GRNs
  • Process and manage repairs, in a timely manner, including using RMA procedures
  • Pick and pack items from delivery notes, liaising and booking couriers
  • Monitor and highlight aging stock items with the aim to minimise aged stock on the shelf  

Service Management

  • Monitor service ticket queues for items that need repairing, ensuring tracked service parts is achieved for real time stock location and account
  • Monitor service ticket queues for maintenance parts requests, ensuring that SLA’s and customer expectations are met
  • Give timely updates to those tickets, to inform the service team of any stock movements
  • Create delivery notes that require items to be delivered to site
  • Monitor and review MAT requests ensuring maintenance spares holdings are factored and appropriate actions completed or highlighted to line manager as appropriate
  • Monitor DPD courier requests ensuring no overcharging or misuse
  • Work with Multimessage to ensure stock transactions they oversee meet Maintel’s standards and SLA

Job Accountabilities:

  • Ensure all orders are delivered in a timely manner and customer communication is carried out effectively
  • Accountable for ensuring acceptance criteria is met for all stock transfers
  • Acknowledge of RMA’s within 8 working hours of receipt
  • Respond to emails sent to group inboxes within 2 hours
  • Accountable for accurate deliveries
  • Voluntarily assisting in continuous improvement of Maintel logistics team

Key Challenges:

  • Multitasking ability and organisational skills are key to this role
  • Maximise invoicing potential
  • Management and co-ordination of the order queues 
  • Maintain the accuracy of GP Sheets
  • Ensure preferred suppliers are used to gain best price
  • Allocation of free stock where possible

Quantitative Information:

  • Responsible for Customer Communication internally
  • Responsible for Supplier Communication
  • Responsible for picking  and packing items for stock movements
  • Responsible for ensuring the security of the warehouse
  • Responsible for accuracy of Purchase Orders by carrying out validity checks during approvals e.g. valid part codes and costs
  • Responsible for Customer Satisfaction in the area of Logistics

This list is not exhaustive and will change and be added to as the logistics Team develops.

Specific Job Knowledge, Skills and Experience:

Skills and Aptitudes

  • Excellent customer skills and focus
  • Excellent telephone manner
  • Excellent organisational, time management and administrative skills with the ability to effectively manage orders
  • Good written and verbal communication skills
  • Knowledge of financial systems
  • IT skills and experience, MS Word and Excel at intermediate level
  • Ability to work under pressure and with time constraints
  • Excellent detail and accuracy required

Job knowledge

  • Basic understanding of telecoms and Maintels products and services
  • Understanding of how sales and cost budgets work for Managed Service
  • Production of reports and information from database packages


  • Experience dealing and working with internal contacts via the telephone
  • Experience working as part of a multi tasking team
  • Experience working in an Logistics/Admin role  


  • English & Maths GCSE

To apply, please send your CV to Careers@Maintel.co.uk.