Logistics Co-ordinator

Logistics Co-ordinator

JOB TITLE: Logistics Coordinator
FUNCTION: Logistics

Role Overview & Purpose

The logistics team coordinator is responsible for the movement of parts being booked in and out to the warehouse via stock and service management.

Special Working Conditions

5 days a week Monday to Friday, with an out of hours rota

Lifting & carrying

Role description – Duties & Responsibilities

Stock Management

  • Confirm all items are booked in accurately and in a timely manner onto the Focal point/Kingfisher & Azmos systems
  • Communicate any inaccuracies by feeding back to the purchasing team/suppliers
  • Create and maintain product stock codes on Kingfisher
  • Review and action outstanding queries in terms of GRNs
  • Process and manage repairs, in a timely manner, including using RMA procedures
  • Pick and pack items from delivery notes, liaising and booking couriers 

Service Management

  • Monitor service ticket queues for items that need repairing
  • Give timely updates to those tickets, to inform the service team of any stock movements
  • Create delivery notes that require items to be delivered to site
  • Monitor and review MAT requests ensuring maintenance spares holdings are factored and appropriate actions completed or highlighted to line manager as appropriate
  • Monitor DPD courier requests ensuring no overcharging or misuse
  • Work with Multimessage to ensure stock transactions they oversee meet Maintel standards and SLA

General Responsibilities

  • Responsible for Customer Communication internally
  • Responsible for Supplier Communication
  • Responsible for picking and packing items for stock movements
  • Responsible for ensuring the security of the warehouse
  • Responsible for accuracy of Purchase Orders by carrying out validity checks during approvals    e.g. valid part codes and costs
  • Responsible for Customer Satisfaction in the area of Logistics

This list is not exhaustive and will change and be added to as the logistics Team develops.

Person Specification


  • Basic understanding of telecoms and Maintel products and services
  • Understanding of how sales and cost budgets work for Managed Service
  • Production of reports and information from database packages

Skills & Abilities

  • Excellent customer skills and focus
  • Excellent telephone manner
  • Excellent organisational, time management and administrative skills with the ability to effectively manage orders
  • Good written and verbal communication skills
  • Knowledge of financial systems
  • IT skills and experience, MS Word and Excel at intermediate level
  • Ability to work under pressure and with time constraints
  • Excellent detail and accuracy required


  • Experience dealing and working with internal contacts via the telephone
  • Experience working as part of a multi tasking team


English & Maths GCSE


Application via CV to HR@maintel.co.uk