Network Solutions Project Coordinator

Network Solutions Project Coordinator

JOB TITLE: Customer Services Advisor
DEPARTMENT: Mobile Service Team
REPORTING TO: Commercial Manager
LOCATION: London, SE1 8EZ


Job Purpose

To take incoming service requests via phone and email, and action in a timely manner and ensuring customer service standards are upheld. To process and manage all sales related administration for the retention and acquisition of mobile proposition customers.


Main Responsibilities

  • To ensure all incoming calls are answered within 3 rings
  • Day to day reactive customer service
  • Processing new mobile connections/ renewals for the Sales team
  • Handling all admin for the above
  • Handling ad hoc service requests for customers - i.e. PAC requests
  • Processing device exchanges via O2 and Vodafone
  • Processing general customer service requests - i.e. sim swaps, bolt on changes, tariff changes etc
  • Raising and monitoring network faults
  • Ensure stock inventory is managed and maintained accurately.
  • Order logging – logging all sales orders
  • Manage the customer journey from paperwork to activation
  • Hardware Ordering as needed
  • Raising and resolving customer billing queries

Experience

Must have previous customer service experience ideally in a telecoms or IT environment.  Experience in Microsoft Excel is desirable.

Benefits:

Contributory pension scheme, discounted private health care scheme, death in service insurance scheme, income protection scheme, childcare vouchers and Share incentive scheme – (subject to qualifying employment period).

If you think you have the right skills, please send your CV with a cover letter to hr@maintel.co.uk