The Payment Card Industry Data Security Standard (also known as PCI DSS) is a proprietary information security standard administered by the PCI Security Standards Council. PCI DSS applies to all entities that store, process or transmit cardholder data (CHD) and/or sensitive authentication data (SAD) including merchants, processors, acquirers, issuers, and service providers. The PCI DSS is mandated by the card brands and administered by the Payment Card Industry Security Standards Council.
Maintel supplies, manages, monitors and updates the underlying technology to ensure that its cloud services continually meet PCI-DSS 3.1 requirements - removing considerable responsibility and risk from it's customers.
Maintel was recognised for its growth in sales of Mitel Unified Communications and Collaboration (UCC) solutions at the Mitel Elite Experience EMEA 2016 event in Paris.
The award celebrates Maintel’s efforts in delivering a number of successful UCC solutions incorporating Mitel technology and the continued growth in both the private and public sectors. Particular mention was given to our very strong and well established Mitel Cloud proposition, part of our ICON Services suite.
At Maintel we’re proud to be one of only a few providers in the industry to hold ISO27001 certification, the International Standard for information security.
Add that to our ISO90001 certification for quality management, ISO20000 certification for service management, and our approved supplier status for UK public sector frameworks and we think that says a lot about our pedigree and commitment to quality.
We’re not ones to blow our own trumpet too much, but we also know that this extra stamp of excellence for our service credentials makes a big difference to our customers, it means you can be confident we’re meeting and exceeding industry best practice and ensures our services are at their best throughout your transformation journey.
Maintel is an approved supplier by the Crown Commercial Service (CCS) for its Network Services framework agreement (RM1045). Maintel has supplier status in all ten of the agreement’s ten lots: Data Access services, Local Connectivity services, Traditional Telephony services, Inbound Telephony services, IP-Telephony services, Mobile Voice and Data services, Paging services, Video Conferencing services, Audio Conferencing services and Integrated Communications services; and as a provider of Agency services. The agreement will recognise Maintel’s high standards of service within the public sector, making it more easily accessible for procurement by public sector bodies, including central and local governments, as well as the NHS. Read more about Maintel as an official supplier to the Crown Commercial Service.
Maintel has been named as one of London Stock Exchange’s 1000 Companies to Inspire Britain. The report is a celebration of the UK’s fastest-growing and most dynamic small and medium sized businesses. To be included in the list, companies needed to show consistent revenue growth over a minimum of three years, significantly outperforming their industry peers. The accolade formally recognises Maintel’s position as a growing leading business transformation provider in the UK. Read more about Maintel as one of the 1000 companies to Inspire Britain.
In 2016 Maintel achieved reaccreditation of the Cyber Essentials Plus certification, which means that the security and robustness of company’s platform and internet facing applications have been independently tested and verified by an external certification body. This involved investigations inside the network, vulnerability scanning, remote access capability and penetration testing.
The Cyber Essentials Scheme was launched by the UK Government in 2014, and recognises the achievement of government-endorsed standards of cyber hygiene which can significantly reduce organisations’ vulnerability. Adherence to the scheme is an essential certification for any public sector ICT supplier.
We are an approved JANET framework supplier allowing us to work with a wide range of higher education and Research Insitutions. The framework enables us to sell telephony services including (not limited to) Session Initiation Protocol (SIP) trunking connectivity, Private Branch Exchange (PBX) solutions hosted Private Branch Exchange (PBX) solutions, landline and mobile call charges, line rentals and ISDN connectivity. The contract also includes aggregated mobile services procured by groups of organisations, enabling us to deliver solutions focused to your orgainsations needs.
Maintel holds the highest level of accreditations and partnerships with vendors and carriers, and here’s just some of the silverware we’ve picked up as testament to that:
Maintel has recently been named Business Partner of the Year by NICE Systems.
The award ceremony took place at the Aldrovandi Villa Borghese hotel in Rome to close the 2017 NICE EMEA Business Partner summit. The event saw 100 people join forces for two days of live demos, presentations and insights across the NICE product portfolio.
The award was presented by Neil Griffiths, UK and Ireland Sales Director at NICE, and was primarily in recognition of an innovative bid the Maintel Partner Services team proposed with Telefonica to insurance company Swinton last year. This saw Maintel develop the blueprint for a workforce optimisation solution for the company’s customer contact centre, delivered with channel partner Telefonica, together with real-time process optimisation for the back office, as well as improved customer engagement. This resulted in a substantial contract for Maintel Partner Services, and represents one of a number of successful collaborations Maintel is undertaking in partnership with NICE.
“This was a well-deserved award for Maintel, who were the fastest growing partner for NICE in EMEA, selling a number of complex solutions and working collaboratively with NICE, other partners and end customers,” said Griffiths.
Stuart Legg, Group Sales Director at Maintel, added: “We are very proud to have been given this award - it recognises the excellent work that our Partner Services team has undertaken to empower our channel and deliver an excellent service to customers. We are looking forward to building on this success with NICE and helping other customers with their contact centre optimisation”.