Click-2-Dial
Click-2-Dial solution converts numbers in any desktop application, file and webpage etc into telephone numbers that can be dialled through a Microsoft OCS client or a Nortel IP or softphone. Why struggle to locate and dial numbers when you can dial with a simple click. No more calling wrong numbers, and it saves time.
Most other dialing programs only work with certain desktop applications or ring the users phone along with the dialed number. With Click-2-Dial, the user simply hovers over a telephone number and clicks the dial button and the number is automatically dialed from their IP phone or OCS client. This includes web pages, email programs, CRM applications and any other PC based business software. The calls are made through the organisation’s telephony system so the call is placed using the best corporate rate, with calls being fully logged, costed and managed via applications such as Datapulse Call Management and Call Recording.
Since Click-2-Dial is also compatible with Nortel Softphones all users, both office based and mobile, can benefit from the time saving process of easy, automated dialing. Whether working from home, hotel or satellite office users are utilising the centralised telephony resource to make outgoing calls, rather then expensive mobile or hotel phones.
Click-2-Dial offers a compelling user experience which means it will always be used -and this, in turn, ensures that businesses will quickly profit from their investment.